Thank you for interest in purchasing products from The Young High Flyer Coaching Academy. We value every parent who invests in their child’s confidence and growth.
Once payments are made, and your order is confirmed, delivery is processed as swiftly as possible. For Lagos, delivery is within 1-2 business days. For outside Lagos, delivery is within 3-5 business days.
Kindly read our Refund & Returns Policy carefully:
1. Eligibility for Refunds/Returns
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Please note that refunds are not possible once payment is made, unless a wrong order was dispatched or package was delivered in bad condition. In most cases, a replacement will be made.
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Returns are accepted within 3 days of receipt if the item is:
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Damaged on arrival.
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Incorrect (wrong age pack or product sent).
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The product must be unused, in its original packaging, and in the same condition as received.
2. Non-Returnable Items
Due to the nature of our products, we cannot accept returns on:
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Books, workbooks, or cards that have been used, written on, or unsealed.
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Digital products (e.g., downloadable or online materials), once delivered.
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Gifts or bonus items included with your purchase.
3. Refund Process
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Once your return is received and inspected, we will notify you of approval or rejection.
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If approved, a replacement will be made within 3-5 business days. If a refund is preferred, your refund will be processed within 3–5 business days to your original method of payment.
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Shipping fees are non-refundable. Customers are responsible for the cost of returning the item, unless the error was on our side (wrong or damaged product).
4. Exchanges
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We only replace items if they are defective or damaged.
- Should a customer make an error in order, we can make an exchange provided the customer is willing to bear the cost.
5. How to Request a Return/Refund
To start a return or refund, kindly email sales@younghighflyer.com or WhatsApp us at +234 802 824 2085 with:
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Your order number.
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A clear description of the issue.
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A photo/video (if the item is damaged or incorrect).
Our team will respond within 24 hours with the next steps.
6. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us at:
Email: sales@younghighflyer.com
Phone/WhatsApp: +234 802 824 2085