Every toolbox, book and resource is prepared with care before it leaves us and we want you delighted with every order. If something is not right, we are here to assist.
At Young High Flyer, we are committed to providing high-quality educational resources and an exceptional experience for every family we serve. Browse the sections below to see exactly how order accuracy, delivery, damage claims, returns and refunds work.
Please take a moment to review your order details before completing your purchase (selected products, quantities and delivery details).
If you notice an error shortly after placing your order? Contact us as soon as possible and we will do our best to accommodate changes before your order is processed for dispatch.
We work hard to process and dispatch orders as quickly as possible.
Delivery times are estimates and may occasionally be affected by public holidays, weather, or logistics partner delays. If there is an unexpected delay, our team will keep you informed.
Every order undergoes quality checks before dispatch. Except in extremely rare cases, if your order arrives damaged, defective, or different from what you ordered, kindly notify us within 48 hours via our customer support channels.
Please include:
Once reviewed, we will promptly offer an appropriate solution, which would first be a replacement, exchange, or refund where applicable.
We accept returns for eligible products within 7 days of delivery, provided the items:
Please contact our support team before returning any item. Returns sent without prior authorisation may experience processing delays. Unless the return is due to our error or a product defect, customers are responsible for return shipping costs.
Once we receive and inspect the returned item, we will notify you of the outcome. Where a refund is approved, it will be processed to your original payment method within 1–2 business days.
Any processing time required by your bank or payment provider is outside our control.
The following cannot be returned or refunded unless they arrived damaged, defective, or incorrect:
For physical products, refunds aren't possible once payment is made, unless a wrong order was dispatched or the package was delivered in bad condition. In most cases, a replacement will be made.
Once an order has been shipped, it can no longer be cancelled. However, where applicable, you may request a return in accordance with this policy after receiving your order.
We believe in the quality and value of every educational resource we create. Our goal is not simply to deliver products, but to support families in raising confident, capable and successful children. If you ever have a concern about your order, please reach out. Our team is always happy to work with you to find a fair and satisfactory resolution.
Our team typically responds within 24 hours — reach us by email or WhatsApp and we'll take it from there.