Thank you for purchasing products from The Young High Flyer Coaching Academy. We value every parent who invests in their child’s confidence and growth.
Please read our Refund & Returns Policy carefully:
1. Eligibility for Returns
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Returns are accepted within 7 days of delivery if the item is:
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Damaged on arrival.
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Incorrect (wrong age pack or product sent).
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The product must be unused, in its original packaging, and in the same condition as received.
2. Non-Returnable Items
Due to the nature of our products, we cannot accept returns on:
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Books, workbooks, or cards that have been used, written on, or unsealed.
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Digital products (e.g., downloadable or online materials), once delivered.
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Free gifts or bonus items included with your purchase.
3. Refund Process
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Once your return is received and inspected, we will notify you of approval or rejection.
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If approved, a replacement will be made within 3-5 days. If a refund is preferred, your refund will be processed within 3–5 business days to your original method of payment.
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Shipping fees are non-refundable. Customers are responsible for the cost of returning the item, unless the error was on our side (wrong or damaged product).
4. Exchanges
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We only replace items if they are defective or damaged.
5. Order Cancellations
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Orders may be cancelled within 6 hours of purchase, provided they have not yet been shipped.
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After this period, cancellations are no longer possible as your order may already be in transit.
6. How to Request a Return/Refund
To start a return or refund, please email sales@younghighflyer.com or WhatsApp us at +234 802 824 2085 with:
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Your order number.
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A clear description of the issue.
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A photo (if the item is damaged or incorrect).
Our team will respond within 24 hours with the next steps.
7. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us at:
Email: sales@younghighflyer.com
Phone/WhatsApp: +234 802 824 2085